Return Policy & Information

All returns must be processed within 30 days of receiving the order.

When you receive your refund, it will be to your original form of payment. Please note, your original shipping charges are not refunded. 

How do I place a return or exchange?

Please reach out to us by emailing customerservice@valleyorigins.com or using the contact us link. Be sure to include your order number along with the products you'd like to return. We will initiate your return as soon as possible. 

How can I update my order?

Please email us at customerservice@valleyorigins.com as soon as possible if you would like to cancel or change your order. 

Can I use multiple promo codes at checkout?

You can use one promo code per order. 

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when your order exceeds $55. Other offers advertised on the website without a code will be automatically applied. You may or may not be able to use a promo code with an existing offer, depending on the particular promotion. 

When will my return be processed? 

Returns will be processed within 3-5 business days. This time does not include the time it will take for the banks to return the money to your account (that may take 5-10 days).  

If you have any additional questions about the Valley Origins Return Policy, please contact us.